Privacy Policy

This Privacy Policy explains how Knips AS ("Knips", "we"), company registration number 826 571 802, Dronningens gate 10, 1530 Moss, Norway, processes personal data, and the choices you have.

Knips provides a platform that our customers use to send newsletters by email and SMS to their contacts, and to follow up each individual contact. This policy covers our website knips.com, the platform at app.knips.com and our app in the iOS App Store and Google Play Store, together referred to as the Service.

Personal data means any information that can be linked to you as an individual. Processing means any use of personal data, such as collection, storage, sharing or deletion.

If you have questions about this Privacy Policy, please contact us at support@knips.com.

Our role

Knips has two different roles, depending on whose data it is.

Knips as controller. When you visit knips.com, create an account, or use the Service as a user on behalf of one of our customers, Knips decides how your personal data is processed and is the controller. This Privacy Policy describes that processing.

Knips as processor. When one of our customers uses Knips to send newsletters to and follow up their contacts, the customer is the controller of that data, and Knips processes it on their behalf under our Data Processing Agreement. If you have received an email or SMS through Knips, the customer behind it decides how your data is used, and you should contact them to exercise your rights. We will assist them in responding to you.

Legal basis

We process personal data where it is necessary to perform our agreement with you or your employer (GDPR Article 6(1)(b)), where we have a legitimate interest in operating, securing and improving the Service (Article 6(1)(f)), where we are required to by law (Article 6(1)(c)), and where you have given consent, for example to marketing or non-essential cookies (Article 6(1)(a)). Where we rely on consent, you can withdraw it at any time.

Data Collection

What we collect depends on how you use the Service.

If you visit knips.com

• Demo requests: Name, email address, phone number, website and any details you choose to give us when you book a demo.
• Device and Technical Data: IP address, browser type, device information, operating system and referring URLs, collected through server logs and Google Analytics.
• Cookies and Tracking Data: As described in the Tracking and Cookies section below.

If you are a user of Knips

• Account Information: Name, email address, phone number, and login details.
• Usage Data: How you use the Service, including features used and actions taken within the platform.
• Device and Technical Data: IP address, browser type, device information and operating system, collected through server logs and the tools described under Tracking and Cookies.
• Documents and Files: Files and documents uploaded to the platform.
• Support Conversations: Messages you send us through the support chat.
• Cookies and Tracking Data: As described in the Tracking and Cookies section below.

Data about contacts that our customers enter into or transfer to the platform is processed on their behalf, as described under Our role and in our Data Processing Agreement.

Data Usage

Knips uses the personal data we collect as controller for the following purposes:

• Service Delivery: To operate, maintain, and provide the features and functionality of our platform.
• Account Management: To create and manage your account, authenticate your identity, and communicate with you about your account.
• Communications: To send you service-related notices and updates, and marketing communications where you have consented to receive them.
• Analytics and Improvement: To understand how our Service is used, diagnose technical issues, and improve the performance and user experience of our platform.
• Security and Fraud Prevention: To detect, prevent, and address security incidents, fraud, and other harmful or unauthorized activity.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

We do not use personal data that we process on behalf of our customers for our own marketing. Anonymised and aggregated statistics, which cannot be linked to individuals or to any customer, may be used as described in our Standard Contract Terms.

Sharing and Disclosure of Personal Data

Knips does not sell personal data. We may share, transfer, or disclose personal data to the following categories of recipients, and only for the purposes described below:

Service Providers and Subprocessors

We share data with trusted third-party service providers who assist us in operating the platform, conducting our business, or servicing our clients. These providers are contractually obligated to use personal data only for the purposes we specify and to maintain appropriate security measures. Categories of service providers include:

• Cloud infrastructure and hosting providers (e.g., for data storage and computing),
• Email and SMS delivery providers,
• Analytics providers (e.g., for understanding platform usage and performance),
• Error monitoring and logging services (e.g., for diagnosing technical issues),
• Video hosting and streaming providers (e.g., for media content delivery).

The sub-processors used for our customers' data, where they are located and the transfer basis for each, are listed in our Data Processing Agreement.

Our Customers

Our customers have access to the data about their own contacts. They are the controllers of that data and process it under their own responsibility.

Legal and Regulatory Disclosures

We may disclose personal data when required to do so by law, regulation, legal process, or governmental request, including to:

• Comply with applicable laws, regulations, or enforceable governmental requests,
• Enforce our Standard Contract Terms or other agreements,
• Protect the rights, property, or safety of Knips, our users, or the public,
• Detect, prevent, or address fraud, security, or technical issues.

Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, personal data may be transferred to the acquiring entity. We will notify affected users of any change in ownership or use of personal data.

Data Storage and Protection

Knips takes the security of your personal data seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest,
• Access controls to limit data access to authorized personnel only,
• Regular security assessments and monitoring,
• Secure cloud infrastructure provided by reputable service providers,
• Staff training on data protection and security best practices.

Personal data is stored within the EU/EEA. Some of our service providers have parent companies outside the EEA. Where personal data may be accessed from outside the EEA, this is based on an adequacy decision or the EU Standard Contractual Clauses.

While we strive to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

Data Retention and Deletion

We will store personal information we process as controller for 2 years, counting from the last recorded date you interacted with our Service. An interaction is typically using our Service in any way, communicating with our platform, or reaching out to us by phone, email or on social media. If we have a client relationship with you, and your personal information is required for legal obligations, your information will not be deleted before any legal obligations have ceased.

Data we process on behalf of our customers is deleted in accordance with our Data Processing Agreement.

You have the right to request deletion of your personal data at any time. To request deletion, please contact us at support@knips.com. We will process your request within 30 days and confirm once your data has been deleted, unless we are legally required to retain certain information.

Your Data Protection Rights

We would like to make sure that you are fully aware of all your data protection rights. Every user is entitled to the following:

• Right to Access: You have the right to view your personal data and request a copy of the information we hold about you.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate, or that we complete any information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data unless there are legal grounds for not performing such an action.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to Object: You have the right to object to processing based on our legitimate interest, and to object at any time to processing for direct marketing.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at support@knips.com. It is voluntary to submit personal information.

If you believe our processing of your personal data is in breach of data protection law, you have the right to lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet), datatilsynet.no.

Google User Data

When you connect your Google account to Knips or authorize access to Google services, we may access certain data from your Google account as permitted by the scopes you authorize. Knips' use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Google Data Accessed

Depending on the features you use and the permissions you grant, Knips may access the following types of Google user data:

• Basic profile information (name and email address) for authentication and account management,
• Google Ads lead data when you use the Google Ads Leads integration to connect advertising leads with the Knips platform.

How We Use Google User Data

We only access Google user data necessary to provide and improve the features you have authorized. Specifically:

• Profile information is used to authenticate your identity and manage your account within Knips,
• Google Ads lead data is used to import and manage advertising leads within the Knips platform on your behalf.

Google Data Sharing

Regarding Google user data specifically:

• We do not sell Google user data to third parties,
• We do not use Google user data for advertising purposes,
• We do not share Google user data with third parties except as necessary to provide or improve the platform features you have authorized, to comply with applicable law, or as part of a merger, acquisition, or asset sale with notice to users,
• We do not allow humans to read Google user data unless we have your affirmative consent, it is necessary for security purposes (e.g., investigating abuse), to comply with applicable law, or the data is aggregated and anonymized for internal operations.

Google Data Storage and Retention

Google user data is stored securely using encryption at rest and in transit. We retain Google user data only for as long as necessary to provide the services you have authorized. You may revoke Knips' access to your Google data at any time through your Google Account permissions settings. Upon revocation, we will delete your Google user data within 30 days unless retention is required by law.

Tracking and Cookies

We use cookies and similar technologies on our website and in our platform and app. Cookies are small amounts of data that are sent from a website and stored on your device. Cookies that are strictly necessary for the Service to function are set without consent. Other cookies are set only where you have consented, and you can withdraw that consent at any time.

On knips.com we use Google Analytics to understand how the website is used, and Mux to deliver and measure video playback.

In the Knips platform and app we use sentry.io to track and log errors, so we can solve issues and provide the best experience possible, segment.com to analyse how the Service is used and improve how it performs, Google Firebase to provide a personalised Service, and Intercom for the optional support chat.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use parts of our Service. If you want to learn more about how to block or control the use of cookies we refer to www.nettvett.no

Third Party Services

We use third party service providers to operate, monitor, optimize and analyze the use of our Service. We share only the data necessary for these purposes and apply minimization and pseudonymization where feasible, but some providers may process personal data under our instructions.

The following third parties are instrumental to Knips for operating our Service, analyzing activity and for marketing purposes:

• Google Cloud EMEA Limited (hosting and Firebase)
• Google Ireland Limited (Google Analytics)
• Twilio Ireland Limited (email delivery)
• Strex Mobile Services AS (SMS delivery)
• Meta Platforms Ireland Limited
• Mux, Inc.
• Functional Software, Inc. (Sentry.io)
• Twilio Inc. (Segment.com)
• Intercom (optional support chat in the app)

Our Service may contain links to other sites that are not operated by Knips. If you click on a link that exports you out of our Service, you are subject to that site's Privacy Policy. We strongly advise you to review any such applicable Privacy Policies as we have no control over, and will assume no responsibility for, the content and practices of any third party links, sites or services.

Legal Dispute

Any legal dispute should be settled according to Norwegian law with the Oslo District Court as legal venue.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are thus advised to review this page periodically. An effective date will feature at the top of this page.

Contact Us

If you have any questions about this Privacy Policy, your personal data, or wish to exercise your data protection rights, please contact us:

Knips AS, Dronningens gate 10, 1530 Moss, Norway
support@knips.com